Our Product Warranty and Technical Support at Bee-Nails now offers you peace of mind. We want to show you how dedicated we our to our customers and quality of product. After going through a troubleshooting call with Bee-Nails customer service at 844-Bee-Nail, you can then begin the warranty claim process.
Bee-Nails Hextractors (Rosin Press Line)
Hextractor1500: Bee-Nails, LLC (hereinafter referred to as Bee-Nails) warrants its Hextractor1500 against failure from normal use for one year from the date of purchase from Bee-Nails.com. The Hextractor1500 coil is under warranty for 90 days. Any breach of the safeguards listed in the Hextractor1500 User Manual may void your warranty. Please follow the steps below when making a warranty claim
Hextractor5000: Bee-Nails, LLC (hereinafter referred to as Bee-Nails) warrants its Hextractor5000 against failure from normal use for one year from the date of purchase from Bee-Nails.com. Any breach of the safeguards listed in the Hextractor5000 User Manual may void your warranty. Please follow the steps below when making a warranty claim.
Electric Nail Control Station (Digital Box)
Standard 1 Year & Optional Limited Lifetime Warranty
Standard 1 Year Warranty: Bee-Nails, LLC (hereinafter referred to as Bee-Nails) warrants it’s electric nail control station against failure from normal use for one year from the date of purchase with all enail and enail set purchases.
Optional Limited Lifetime Warranty: The Bee-Nails LIMITED LIFETIME WARRANTY may be purchased at an additional fee of $29.99 and Bee-Nails will warrant the electric nail control station against failure from normal use for the life of the digital box.
The Bee-Nails Product Warranty, both standard and optional, only covers eligible customers that have completed the following before making a claim for warranty service:
- Retain copy of dated original receipt/order number from Bee-Nails.com or a Bee-Nails retailer.
- Register your product here within 30 days of purchase.
- Call 844-Bee-Nail for troubleshooting tips and have if they can’t fix the issue over the phone they will instruct you to make a warranty claim by emailing firstname.lastname@example.org.
Making A Bee-Nails Warranty Claim
After going through a troubleshooting call with Bee-Nails customer service at 844-Bee-Nail, you must do the following to begin the warranty claim process.
- Download and fill out the Bee-Nails Product Return Form here.
- Email email@example.com with your order number or store receipt and the filled out Product Return Form attached to the email.
- Once Bee-Nails replies to your email verifying all of your information is valid, ship back your returned products with a copy of your product return form and email firstname.lastname@example.org your shipping tracking number.
Customers who fail to complete Bee-Nails Warranty requirements within the given time will still be offered repair services at a fair price. Should Bee-Nails no longer carry a specific model that is returned for warranty service, Bee- Nails reserves the right to charge a small model upgrade fee in connection with the fulfillment of any valid claim.
Please contact email@example.com and/or 844-Bee-Nail to request claim for warranty service. All returns must include your ENTIRE UNIT(digital box, power cord, and heating coil) in order to have warranty service performed. Once a Bee-Nails customer service representative validates a warranty claim, please mail all returns with all requirements listed above to Bee-Nails, LLC at 116 N. College Ave #3 Fort Collins, CO 80524.
Limited 1 Year Warranty on Heating Coil & Power Cord
Bee-Nails DOES NOT offer a lifetime warranty on the associated power cord or heating coil from defects arising after customer usage. However, if a material or craftsmanship defect arises within one (1) year from the original date of purchase on either the heating coil or power cord, Bee-Nails will replace either product should customer provide a dated receipt of purchase, return defective product to Bee-Nails, and pay for shipping to and from Bee-Nails. Any defects arising on the associated heating coil or power cord after one (1) year from the original date of purchase are no longer replaceable by Bee-Nails.
Bee-Nails GoBee Portable Vaporizer
Bee-Nails offers a six (6) month warranty on the battery of the GoBee portable vaporizer. Bee-Nails warrants it’s GoBee portable vaporizer battery against failure from normal use for six (6) months from the date of purchase from Bee-Nails.com and all authorized retailers. Bee-Nails DOES NOT warrant the glass, atomizers, base or any other component of the GoBee except the battery. Warranty claims must include order information and product registration at Bee-Nails.com and/or store receipt from authorized retailer. *DO NOT HEAT GOBEE FOR LONGER THAN 30 SECONDS, MAY VOID WARRANTY*
Nails, Glass, & All Other Bee-Nails Products
Bee-Nails DOES NOT warranty any nails, glass, silicone, or any other associated products available for purchase at Bee-Nails.com.
Normal Use Responsibilities Of Buyer
- Using the appliance according to Bee-Nails Instruction Manual.
- Connecting the appliance properly to a dedicated outlet and not a power strip or extension cord.
- Replacing blown fuses, a replacement fuse is located on the back of your appliance.
- Periodically resetting your temperature controller as described in the instruction manual.
The Bee-Nails Product Warranty is not valid if buyer fails the obligation of performing normal use with the appliance. The following specific actions will void the Bee-Nails warranty, specifically but not limited to: disassembly of product, misuse or mishandling, improper or unauthorized repair, use of incorrect fuses, water damage, excessive damage, fire, flood, or any other contingencies beyond the control of Bee-Nails.
Exclusions & Limitations
Except for the warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Bee-Nails products are provided “as is,” without warranty of any kind. Bee-Nails expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that Bee-Nails shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type, or otherwise, on any Bee-Nails product.
**The final right of interpretation of this warranty belongs to Bee-Nails, LLC.